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Conference Speakers

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Chris Flynn
Regional Director – Pacific

Pacific Asia Travel Association (PATA)


Chris Flynn is the Regional Director-Pacific for the Pacific Asia Travel Association (PATA), a position that requires liaison at the most senior levels of industry and Government in an effort to support the growth of the visitor economies of the 17 nations contained with his portfolio.

After studying tourism in the United Kingdom, Chris worked with both British Airways and Qantas Airways before moving to Australia to take up a position with Ansett Australia.

With 30 years’ experience in international tourism and aviation as well as having operated in regions such as UK, Europe, United States, Asia and the Pacific, Chris has developed an intimate knowledge of the industry and the requirements needed to identify and explore new growth opportunities within this fast paced environment.

We welcome his involvement in our conference, and look forward to strengthening our relationship through sharing knowledge and working together in the region.



David Holderness
Director, Latitude Insights



David Holderness has been a market researcher for twenty years. He worked for ten years in agencies in Australia and the UK and for ten years he headed up the consumer research function at Tourism Australia.

His industry experience spans fmcg, financial services, ICT, travel and leisure. David has recently joined Latitude Insights as a Director in their Sydney office. He thinks he was mainly employed there because of his seemingly endless supply of war stories gained from researching colourful tourism campaigns around the globe.



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Tourism in National Parks


Chair: Sue Beeton, President TTRA APac


Dr Beeton is a travel and tourism researcher and writer. She is founder and president of the Asia Pacific chapter of TTRA and past Board Member of TTRA International, an Honorary Associate Professor at Latrobe University, Australia and visiting Professor at University of Macerata, Italy. She became involved in tourism through guiding horseback tours, and witnessed first-hand the growth of tourism and its effects on local communities.  Over the past 20 years, Dr. Beeton has conducted tourism-based research into community development, film-induced tourism and nature-based tourism. She is currently involved in a number of international research projects relating to media, film and contents tourism.

Dino Zanon, Deakin University


Until 2012 Dino Zanon was employed as the lead strategic planner and later as the lead social researcher in Parks Victoria in Australia over a period of 20 years. Subsequently he undertook full time study as a PhD candidate at Deakin University. The PhD has focused on park visitor use, in particularly visitation barriers, visitor segments and benefits. Previously in his research role, he managed the visitor research program at Parks Victoria, which comprised two major components. The first component included developing and managing social performance measures of corporate output. The second component was applied social research which involved themed cooperative research projects with several major Australian universities and Parks Victoria. The applied research addressed specific management issues and objectives for parks across the state and provided key information for visitor management including marketing and park planning.


Jeff Dalley, Department of Conservation, New Zealand

Dr Jeff Dalley is a tourism practitioner and researcher. He has been involved in the hospitality and tourism sectors for over 30 years in a variety of roles in both business and academia. Jeff has established and operated a diverse range of tourism businesses, including restaurants, accommodation, information and reservation services, adventure and eco tourism activities, and transport. 

Building on this rich experience, Jeff established his own tourism management and research consultancy, undertaking research and developing strategies for a variety of private and public sector organisations.. In addition, Jeff has sat on the board of several Regional Tourism Organisations, taught tertiary-level tourism management programmes, and presented at a number of conferences and seminars.

Jeff is a founding board member of the Asia Pacific Chapter of TTRA, and former Associate Director of the New Zealand Tourism Research Institute. He currently works as a social scientist for one of New Zealand’s largest tourism operators, the Department of Conservation.

Patricia Wilkinson, NSW National Parks and Wildlife Service


Patricia works with the NSW Office of Environment & Heritage in the role, Tourism Strategy - Senior Project Officer and is currently working on preparing the Tourism Masterplan for the organisation. Prior to this Patricia was the Tourism Coordinator for the Western Branch of NSW National Parks & Wildlife Service and was involved in the development and promotion of the River Red Gum parks in southern NSW.

Patricia has had a broad experience in regional tourism and economic development working in previous roles with Riverina Regional Tourism, Tourism NSW, AusIndustry and NSW State and Regional Development. 

Patricia is passionate about the need to apply research to inform the development of tourism and  regional development and is always keen to find new and innovative solutions to ensure our communities remain dynamic and prosperous.


Innovation in Tourism and Hospitality

Session Chair: Carolyn Childs, My Travel Research


Carolyn has spent more than 25 years’ helping businesses achieve their goals by using research and other evidence to guide strategy and planning in the aviation, travel and tourism fields.  She has researched 40 countries on every inhabited continent and brings a detailed understanding of customers and how to connect with them.

Prof Perry Hobson, Taylors University, Malaysia


Professor J.S.Perry Hobson is the Vice President TTRA-APac and is the Pro Vice-Chancellor for Global Engagement at Taylor’s University in Malaysia. He is the Editor-in-Chief of the Journal of Vacation Marketing, sits on the Board of Directors of the Intl' Centre of Excellence in Tourism & Hospitality Education  (THE-ICE) accreditation body, and was recently elected a Fellow of CAUTHE, the Council for Australasian University Tourism & Hospitality Education.


Andrew Dwyer, Chair Tourism Victoria, Director Diamantina Tours


Andrew Dwyer is the Chairman of Tourism Victoria and has vast experience in the tourism, culinary and media industries. He is currently the Managing Director, Diamantina Touring Company, one of Australia’s leading boutique outback adventure companies. Previously, he was a producer / presenter for a number of media and advertising companies focused on travel.

Mr Dwyer is a member of the Alpine Advisory Committee and is a former Board Member of the Victorian Tourism Commission, the founding Chairman of the Victorian Tourism Operators Association (now the Victoria Tourism Industry Council) and was a member of the Forest Policy Planning Advisory Board.

 Mr Dwyer was appointed to the Tourism Victoria Board in 2013. He is also a member of the Risk and Audit Committee.



Making it Count for Women Academics and Researchers in Tourism (WAiT)


Session Chair: Catheryn Khoo-Lattimore, Griffith University


Dr. Catheryn Khoo-Lattimore is a Senior Lecturer, Department of Tourism, Sport and Hotel Management, Griffith University and the founding chair of WAiT (Women Academics in Tourism). Catheryn has just returned from the University of Florida as a Fulbright Scholar working on the consumer behaviour of all-women's travel groups.

Dr. Joanne Pyke


Dr. Joanne Pyke is Senior Research Fellow with the Tourism and Events Research Group a­t Victoria University, Melbourne. She is formerly the General Manager of the Equity Research Centre in Melbourne and has worked across the fields of tourism and leisure, gender and cultural diversity in work, education and training, as well as in migration and settlement.


Dianne Dredge


Dianne Dredge is Professor in the Department of Culture and Global Studies, Aalborg University, Copenhagen, Denmark. She is Chair of the Tourism Education Futures Initiative, a network of over 250 tourism educators who believe in the powerful transformative effects of education in building sustainable and just forms of tourism for the future. Originally trained as an environmental planner, Dianne has research interests in collaborative governance, tourism policy ecologies, education and development.

Carolyn Childs


Carolyn has spent more than 25 years’ helping businesses achieve their goals by using research and other evidence to guide strategy and planning in the aviation, travel and tourism fields.  She has researched 40 countries on every inhabited continent and brings a detailed understanding of customers and how to connect with them.





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